Refund Policy

LensLink Refund Policy

Effective Date: 8/11/2024

At LensLink, we strive to ensure a satisfactory experience for both Clients and Creators. However, we understand that disputes may arise and a refund might be necessary. This Refund Policy outlines the conditions under which refunds will be issued, the process for requesting a refund, and any applicable deductions.

1. Eligibility for Refund

Refunds are available under the following conditions:

• Written Statements: Both the Client and the Creator must submit written statements detailing the nature of the issue within 48 hours of the initial engagement (i.e., from the time the service was purchased or initiated).
• Time Frame: The request for a refund must be initiated within 48 hours after the engagement of the service.

2. Refund Process

To request a refund, please follow these steps:

1. Contact LensLink Support: Email our support team at support@LensLink.com with your request for a refund. Include your order details, the reason for the request, and your written statement.
2. Provide Written Statements: Both the Client and the Creator must provide written statements explaining their perspective on the issue. These statements should include:
   • A clear description of the service provided or received.
   • The specific reasons for requesting or contesting the refund.
   • Any relevant communication or evidence supporting your case.
3. Review by LensLink: Our support team will review the statements and any additional information provided. We may contact both parties for further clarification if needed.
4. Decision: LensLink will make a determination based on the information provided and communicate the decision to both the Client and the Creator. Our decision will be final.

3. Refund Deductions

If a refund is approved, the following deductions may apply:

• Payment Processing Fees: Any non-recoverable fees incurred during the payment process may be deducted from the total refund amount.
• LensLink Fees: Our service fees may also be deducted from the refund amount. These include but are not limited to transaction fees and platform service fees.
• Creator No-Show: In the event of a no-show by the creator, no fees will be deducted from the refund amount.

4. Refund Method and Timing

• Method: Approved refunds will be processed using the original payment method unless otherwise agreed upon by LensLink and the Client.
• Timing: Refunds will be initiated within 5-7 business days after the refund request has been approved. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

5. Exceptions

Refunds may not be granted in the following cases:

• Service Completion: If the service has been completed and accepted by the Client.
• Delayed Requests: Requests made outside the 48-hour window from the time of engagement.
• Misunderstandings: Situations where the issue arises from misunderstandings not explicitly covered in the service agreement or terms of service.

6. Contact Us

For any questions or assistance regarding refunds, please contact our support team at:

• Email: support@LensLink.com
• Address: 3400 Cottage Way, Ste G2 #25062, Sacramento, California 95825 US

Thank you for using LensLink. We are committed to providing a fair and transparent process for all users of our platform.