LensLink FAQ
Welcome to the LensLink FAQ section! Here you’ll find answers to common questions about using our platform. If you have any questions not covered here, please contact our support team at support@LensLink.com.
1. Refunds
Q1: What is the refund policy on LensLink?
A: Our refund policy allows for refunds if certain conditions are met. Both the Client and the Creator must submit written statements within 48 hours of the engagement. Refunds may have deductions for payment processing and LensLink service fees. For full details, please refer to our Refund Policy.
Q2: How do I request a refund?
A: To request a refund, follow these steps:
- Contact our support team at support@LensLink.com within 48 hours of the service engagement.
- Provide a detailed written statement explaining the issue.
- Ensure the Creator also provides a written statement regarding the service.
Our team will review the submissions and decide based on the information provided.
Q3: Are there any fees deducted from my refund?
A: Yes, refunds may include deductions for non-recoverable payment processing fees and LensLink service fees. These deductions are outlined in our Refund Policy.
2. Site Conduct
Q1: What are the general conduct expectations on LensLink?
A: All users are expected to interact respectfully and professionally. Harassment, discrimination, and posting inappropriate or illegal content are prohibited. For more detailed information, refer to our Community Guidelines.
Q2: What type of content is not allowed on LensLink?
A: Content that is misleading, hateful, abusive, infringing on intellectual property rights, or explicit is not allowed. We also prohibit any content that violates privacy or promotes illegal activities. For detailed content guidelines, see our Community Guidelines.
Q3: How does LensLink handle inappropriate content?
A: LensLink may review and remove any content that violates our guidelines. We conduct both pre-publication and post-publication reviews and reserve the right to remove content without prior notice if it poses immediate harm or is illegal. More details can be found in our Community Guidelines.
3. Site Ban
Q1: What actions can lead to a site ban on LensLink?
A: Users may be banned for repeated or severe violations of our Community Guidelines. This includes posting inappropriate content, engaging in harassment or discrimination, or being involved in criminal activities.
Q2: What happens if my account is banned?
A: If your account is banned, you will lose access to our services and any active engagements. We will notify you of the ban and provide information on the reasons behind it. If you believe the ban was a mistake, you can contact our support team at support@LensLink.com.
Q3: Can I appeal a site ban?
A: Yes, you can appeal a site ban by contacting our support team at support@LensLink.com. Include details about why you believe the ban should be reconsidered. Our team will review your appeal and respond accordingly.
4. Inappropriate Conduct
Q1: What should I do if I encounter inappropriate behavior or content?
A: If you encounter inappropriate behavior or content, report it immediately through our in-app reporting tools or by contacting our support team at support@LensLink.com. Provide as much detail as possible to help us address the issue promptly.
Q2: How does LensLink handle reports of inappropriate conduct?
A: We take all reports seriously and investigate them promptly. Our team may contact both parties for more information and decide based on our findings. Actions taken may include content removal or account suspension/ban.
Q3: Can I post adult or explicit content on LensLink?
A: No, LensLink prohibits the posting of adult or explicit content. Our platform is designed for a general audience, and all content must be appropriate for users of all ages. Violations of this policy will result in the removal of the content and may lead to account suspension or ban.
Additional Assistance
Q: How can I contact LensLink support?
A: For any additional questions or assistance, you can reach our support team via email at support@LensLink.com or visit our Contact Us page here.
Thank you for being a part of the LensLink community! We appreciate your cooperation in maintaining a safe and respectful environment for everyone.